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Simple 3-Step Plan to Break Out of a Clique-Organizational Culture (Workforce Planning Info-Series)

2/24/2019

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There are many organizations, where employees resist providing clear and detailed information about their work. This usually stems from their belief that if they are the only ones knowing about certain critical work item, then it will secure their position within the team.

This is extremely detrimental to the organization, not just from Business Continuity standpoint, but also by creating a toxic work culture! Lack of information causes further confusion, stress, and delays in scheduled timelines! This creates lot of waste which not only consumes operational budget but can also cost the organization in diminished output and lost revenue. 
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​Simple 3-Step Plan to Break Out of a Clique-Organizational Culture: 

  1. ​Reward team workmanship with special recognition.
  2. Make proactive attempts to break internal cliques and ‘corporate gangs’. Deter such behavior by calling out bad practices and where required, follow-up with strict warnings and even disciplinary action.
  3. Make process and procedural documentation, a mandatory work activity. Provide clear directive on how they can complete this work along with realistic timelines. Provide support and mentoring services (where required).
​Sandhya Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
#organizationalculture #leanorganization #organizationaleffectiveness
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Developing a Lean Culture

8/7/2018

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Organizations which follow Lean principles of continuous improvement in their daily workings are called "Lean" organizations. They have a culture of Continuous Improvement that utilizes efficient processes with reduced (ideally zero) waste.

Lean organizations understand the importance of increasing customer value and because of this, focus their effort towards continuously enhancing customer satisfaction. Companies with a Lean culture help their workforce to move in the same desired direction of meeting corporate goals and vision by moving forward in an efficient and organized manner. 

Here are three steps that you can take towards developing a Lean organizational culture...


  1. Develop a Continuous Learning Culture- Train your workforce to have the best skills and competencies to do their job. Then inculcate in them the spirit of Continuous Learning, so that your employees are always enhancing themselves with the latest knowledge in their field and bringing back that value to your organization.
  2. Maintain Open & Clear Communication Channels- It is important for your people to know that their voice is heard without any bias or fear of repercussion. Provide clear mechanisms for receiving feedback from your workforce. Communicate any subsequent action-steps that were taken to incorporate suggestions and resolve issues.
  3. Encourage Efficient and Engaged Way of Working- Recognize and reward employees that show active engagement in the organization's vision and growth. Create a workforce culture where suggestions and feedback are welcomed, and efficient ways of working are immediately recognized and commended. 

Implementing Lean principles is only the start of an organization's continuous improvement journey. Developing and maintaining a Lean culture is very crucial for sustaining the implemented efficient processes. A Lean workplace culture will encourage your employees to continuously augment customer value with minimal waste/cost, which in turn will increase profits and enhance the organization's bottom-line.
Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
#LeanOrganization #LeanCulture #LeanSixSigma #BusinessExcellence #SandhyaBhat
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What is a Lean Organization?

7/20/2018

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Lean is a collection of practices, tools and methodologies which help to improve process efficiency by focusing on delivering increased customer value by maximizing efficiency and reducing waste.

Lean principles can be applied to every functional area of an organization. It can be implemented in a bottom-up or a top-down approach. Because of this, Lean principles become a philosophy which pervades across the various divisions and departments by becoming part of an organization's core work-culture.

Organizations which follow these Lean principles of continuous improvement in their daily workings are called "Lean" organizations. Since Lean involves creating an efficient work environment, it is important that the workforce feels empowered and believe their suggestions/ ideas/ opinions will be heard irrespective of their level within the organization. Because of this Lean helps in enhancing Organizational Effectiveness.

Lean organizations understand the importance of increasing customer value and because of this, focus their main processes towards continuously enhancing customer satisfaction.

The final objective of a Lean Organization is to be able to provide maximum benefits and value to their customer by utilizing efficient processes that have reduced (ideally zero) waste.
Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
#LeanOrganization #LeanSixSigma #BusinessExcellence #SandhyaUBhat #ContinuousImprovement
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Uncertain times for Oil Companies

5/21/2018

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Hopefully OPEC will decide to extend cuts till end of 2018 as it is currently priced in as market sentiment. Otherwise, we could see strong crude price pullback, which in turn could deal another blow to already struggling  Oil companies.
Some food for thought:

When oil prices crashed to almost $35 a barrel towards end of 2014, oil companies struggled to stay afloat. Many oil juniors went out of business and the big corporations slashed their workforce to cut costs. But simply trimming off workers is never a true solution, since quality and efficiency suffers!

It is better to take a "Lean" look at your organization. Lean principles focus on eliminating waste, reducing costs and increasing profitability. Lean implementations do not need to be hugely expensive or organization-wide. it is surely helpful when entire organization commits to a "reduced-waste with increased efficiency" operating model, but the reality is that each individual department will have its own way to contribute towards the organization's overall vision and goals. Using Lean-Kaizen, we can make a small change for lasting effectiveness and best of all, it does not have to be a multi-million dollar investment.

If you are interested in learning more, feel free to contact me. I do offer a complimentary initial consultation…


Upcoming OPEC meeting: uncertain times for Oil CompaniesPicture
#CrushingCrudeRally #OilandGasCompanies #RevivingOilEconomies
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3 Reasons you need Lean Six Sigma for Better Relationship Management

9/18/2017

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Business (or Client) Relationship Management is a key area for any department but it is particularly important
for functions in any Organization. Functions provide services internally to the organization and many a times,
client’s view of what they do and what they are supposed to do can easily get skewed! Providing transparent
metrics to clients about their service offerings and subsequent improvements along with clear channels of
receiving customer feedback goes a long way in helping to establish a solid Business/Client Relationship
Management Framework. 
​
Here is a short info-graphic on three ways in which Lean Six Sigma can help to better Business Relationship
​Management.
3 Reasons you need Lean Six Sigma for Better Relationship Management Lean principles allow for Voice of Customer to be systematically obtained and evaluated. It ensures that all clients are heard with equal attention and importance without any bias to the louder or more aggressive opinions. Using Lean principles, we can easily portray how customer's feedback and opinions have been incorporated to provide improved and enhanced service/products. Simple and clear metrics such as Quality Indicators (QIs) and Key Performance Indicators (KPIs) can be included within the Customer Service Framework to ensure that client requirements along with greater vision for service-providing department (e.g. HR, IT etc.) and the overall Organization are comprehensively met. This allows for clear objectivity to be maintained and removes hearsay from Business-Client Relationship conversation. When clients can objectively see how their opinions are not only being heard but also being incorporated to provide improved service/products, it helps them to feel valued. This in and of itself helps to improve customer satisfaction.  Clarity from metrics helps to identify areas where the root problem or concern for client dis-satisfaction could be beyond the capabilities of service-providing department. In such a scenario, metrics and other gap details which are intrinsic to Lean-IT methodology can help to build strong Business Case for change-initiating ventures and projects.Picture
#BusinessRelationshipManagement #CustomerSatisfaction #CRM #LeanSixSigma #LeanforCustomerSatisfaction
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How Lean can streamline IT-Operations

8/14/2017

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Lean methods increase productivity by reducing waste and streamlining processes. This structured approach is not only helpful in the long run, it is much easier to implement than most people think! Implementing Lean ways does not have to cost the organization an "an arm and a leg"! Small changes when strategically and cost-effectively implemented do go a long way in making lasting progress...
How to use Lean Principles to streamline IT Operations Lean is not just about implementing new processes. It is about having an
How Lean can streamline IT-Operations
#LeanIT #LeanOperations #ImproveITOperations
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Nine-part Infographic Series on Lean- IT

4/18/2017

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In case you are looking to read the entire nine part info-graphic series in one run, then here it is, all nicely compiled for ease of reading. Click on the slide for a more readable image. Hope you not only enjoy but also find them very helpful...

This slide-series was published in ASQ Ottawa Valley newsletter- May 2017. 

#LeanIT #LeanSixSigma #ContinuousImprovement
​Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
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Comparison between Traditional IT Operations and LEAN- IT Operations

4/18/2017

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PictureComparison between Traditional IT Operations and LEAN- IT Operations Growth is organic. IT department keeps trying to stay abreast of rapidly changing technology and wide range of client requirements across the organization. There is structured approach to growth, expansion and sustainment. Quality Indicators (QIs) and Key Performance Indicators (KPIs) are included within the IT Service Framework to ensure that client requirements are truly met while also attaining the greater vision for IT department and the Organization.  Even when IT is trying hard, clients feel unrepresented and are disengaged. This further makes it difficult for IT to roll out applications which will be optimally utilized by the client. Over time, this becomes a big relationship hurdle leading to waste from over-processing and under-utilization of applications and resources. Lean-IT principles help to eliminate waste of technology, capital and resources. In addition, by appropriately incorporating client’s requirements and feedback in application selection and project roll-out; there is a marked increase in client satisfaction and engagement.   Client feedback is obtained from complaints and Relationship managers. More vocal clients end up getting more attention, even though this may not be in the overall good of the Organization or IT Department. Structured approach to including Voice of Customer (VoC) and factors that are Critical to Quality (CTQ) into the Voice of Process (VoP).
#LeanIT #ContinuousImprovement #LeanITOperations
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Lean- IT (slide 9)

4/16/2017

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PictureSlide 9: Using Lean principles to increase IT effectiveness Using Lean principles of reducing waste and including Voice of Customer in the Voice of Process, IT can increase utilization of already implemented technologies; saving time, money and efforts. Since IT is a crucial supporting function within the organization and with rapidly changing technology, most IT departments have grown organically without due planning and structure of focused growth, expansion and sustainment. Many implemented software applications including Enterprise Resource Packages (ERPs) are not utilized to their fullest capability. This not only leads to higher implementation and operation costs but many a times exposes the organization to liabilities which could be addressed by comprehensively utilizing existing functionalities. Lean- IT can help with streamlining IT Technology Transformation ventures and help the department to completely utilize existing technology to its fullest.
This is a nine-part infographic series on how Lean principles can be used to increase IT effectiveness. Here is the last ninth slide. This slide-series was published in ASQ Ottawa Valley newsletter- May 2017.  Click on the slide for a more readable image. #LeanIT #LeanSixSigma #ITTransformation
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Lean- IT (slide 8)

4/16/2017

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PictureSlide 8: Using Lean principles to increase IT effectiveness Using Lean principles, IT can provide products and services that include the Voice of Customers. Since IT department services the entire organization, it gets difficult for them to provide a standardized service that meets extremely varying client requirements. Usually the more vocal customers get their voice heard, but this may not be in the greater good of the organization or IT department. Without a structured and documented approach to including the voice of their entire customer base in their processes, IT department typically deals with dissatisfied and unengaged clients. Lean- IT can help with streamlining IT product and service offerings that truly meet customer’s requirements as well as help with improving Client- Relationships.
​This is a nine-part infographic series on how Lean principles can be used to increase IT effectiveness. Here is the eight slide. This slide-series was published in ASQ Ottawa Valley newsletter- May 2017.  Click on the slide for a more readable image. #LeanIT #LeanSixSigma #ITTransformation
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    ​Sandhya Bhat has
    ​developed several strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery.

    ​Sandhya has more than nineteen years of experience as a senior strategic Management Consultant with Process Improvement, Business Relationship Management and Project Management specialization. She has particularly utilized Lean Six Sigma, Kaizen and ISO principles along with Scrum and Kanban frameworks. 
    View my profile on LinkedIn

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