Watch on to learn about how you can utilize improve client engagement and increase service delivery effectiveness by knowing your client spectrum...
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Business (or Client) Relationship Management is a key area for any department but it is particularly important for functions in any Organization. Functions provide services internally to the organization and many a times, client’s view of what they do and what they are supposed to do can easily get skewed! Providing transparent metrics to clients about their service offerings and subsequent improvements along with clear channels of receiving customer feedback goes a long way in helping to establish a solid Business/Client Relationship Management Framework. Watch on to learn more...
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About Principles of Business Relationship Management series:
Business Relationship Management (BRM) is a key role concerning clients and customers. Having good BRM people can not only have a direct impact on business growth, but also help in increasing profits, business reviews and augmenting other brand-value related items! In this series we will consider various facets of this extremely important though often under-valued role within an organization.
In this video, we will take a look at how managing emotions is very crucial to BRM. Watch on to learn more...
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Sandhya Bhat has
developed several strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery.
Sandhya has more than eighteen years of experience as a senior strategic Management Consultant with Process Improvement, Business Relationship Management and Project Management specialization. She has particularly utilized Lean Six Sigma, Kaizen and ISO principles along with Scrum and Kanban frameworks. She has worked with traditional as well as agile project management methodologies servicing various corporate functional & operational areas.