1. Keep Calm
It is typical for a conflict to start through escalation, which tends to come from anger or pain. It is common for people to stop understanding or even listening when they are upset and to want the person to finish speaking so they can rebuttal, in anger. It is best to keep the big picture in mind and maintain a calm demeanor. Simply focusing on the fact that the conflict will eventually reach a solution is a great way to stay calm. It also helps to be aware of where we are coming from and remind ourselves that the other party can be going through things that we have no idea of.
2. Don’t just listen, but try to understand
As mentioned above, when a conflict is happening most people just wait for the other to talk so they can have their say. There is not much listening happening. However, if you give your full attention to the actual words and delivery then you might be able to have a better understanding of the real problem. Sometimes there is reasoning involved and sometimes people are just angry. But listening while trying to understand will help you gain insight into the best way of handling the situation.
3. Don’t raise your voice, improve your argument
It can be temping to let everything out when you are in the middle of a conflict but that will not resolve the issue. Everyone has their own opinion and being able to make yours understood will help in any situation. Always admit where you were wrong and don’t be afraid of explaining how you see things (in a tactful way). You have to have a strong case and opinion whilst being open to change or adjustment in order to resolve a conflict without hard feelings.
4. Focus on the good stuff
It is so much better to focus on the positives of a person or to focus on how you relate to them instead of coming from a place of judgment.
5. Focus on the future
Remind yourself that the conflict will end and you should handle it as best you can without losing your cool, since this will reflect on you later down the line.