Business (or Client) Relationship Management is a key area for any department but it is particularly important for functions in any Organization. Functions provide services internally to the organization and many a times, client’s view of what they do and what they are supposed to do can easily get skewed! Providing transparent metrics to clients about their service offerings and subsequent improvements along with clear channels of receiving customer feedback goes a long way in helping to establish a solid Business/Client Relationship Management Framework. Watch on to learn more...
#BusinessRelationshipManagement #CustomerSatisfaction #CRM #LeanSixSigma #LeanforCustomerSatisfaction
